Privacy Policy

CoachLive (“CoachLive,” “we,” “us,” or “our”) provides a virtual fitness coaching platform that connects coaches and clients through training programs, meal plans, progress tracking, in-app messaging, and live video sessions. This Privacy Policy explains what information we collect when you use the CoachLive mobile apps and related services (the “Service”), how we use it, and the choices you have.

CoachLive is operated by [Company legal entity]. By using the Service, you agree to the collection and use of information as described here. If you do not agree, please do not use the Service.

We collect the following categories of information:

• Account information. Your name, email address, phone number, password, role (coach or client), profile photo, and basic profile details such as your bio, specialties, or goals.
• Health and fitness data. Information you or your coach enter to track training, including body weight, body measurements, progress photos, workout logs, program schedules, meal plans, streaks, and notes. Some of this may be considered health-related information under applicable law.
• Payment information. When you purchase a subscription or pay a coach, payments are processed by third-party payment processors. We receive limited details such as transaction status, the last four digits of a card, and billing metadata. We do not store full card numbers.
• Live video and audio. When you join a live session, your camera and microphone streams are transmitted in real time so you and your coach can see and hear each other. See Live video and audio below.
• Messages and content. Messages, check-ins, form clips, and other content you send through the Service.
• Device and usage data. Device type, operating system, app version, IP address, identifiers, crash reports, and how you interact with features, collected to operate and improve the Service.

We use the information we collect to:

• Provide, maintain, and improve the Service and its features;
• Deliver core functionality such as scheduling programs on real weekdays, tracking progress, assigning meal plans, and running live sessions;
• Connect coaches and clients and enable the coaching relationship you signed up for;
• Process payments and manage subscriptions;
• Send transactional and service messages, and — where permitted — reminders and updates via push notification, email, or SMS;
• Protect the Service, prevent fraud and abuse, and enforce our Terms of Service;
• Comply with legal obligations.

We do not sell your personal information, and we do not use your health and fitness data for advertising.

Live sessions transmit your camera and microphone in real time between you and your coach. In sessions designed to feel one-to-one, each client sees only their coach and is not shown to other clients on the coach’s floor.

Real-time streams are relayed through our video infrastructure providers to deliver the session. Unless a session is expressly described in-app as recorded, we do not record your live video or audio. If a recording feature is offered, it will be clearly indicated, and recording will require appropriate consent.

We share information only as described below:

• Between coaches and clients.To make coaching work, a client’s coach can see the information relevant to that relationship — for example, assigned programs, logged progress, meal plans, and messages. Clients can see coach-provided content shared with them.
• Service providers. We share information with vendors that host our systems, deliver live video, send notifications, and provide analytics and crash reporting, under contracts that limit their use of the information.
• Payment processors. Payment details are handled by third-party processors to complete transactions.
• Legal and safety. We may disclose information if required by law, to respond to legal process, or to protect the rights, safety, and security of our users and the Service.
• Business transfers. If CoachLive is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.

We retain your information for as long as your account is active or as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take steps to delete or anonymize it. You can request deletion of your account as described in Your rights and choices.

We use administrative, technical, and organizational measures designed to protect your information, including encryption in transit. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please protect your account by using a strong, unique password and keeping your login credentials confidential.

Depending on where you live, you may have rights to access, correct, export, or delete your personal information, and to object to or restrict certain processing. You can:

• View and edit much of your profile and fitness data directly in the app;
• Request a copy of your information or ask us to delete it;
• Manage notification preferences in your device and app settings;
• Close your account at any time.

To make a request, contact us at privacy@coachlive.app. We may need to verify your identity before acting on a request.

With your permission, we send push notifications for things like session reminders, program updates, and new messages. You can turn off push notifications in your device settings. We may also send service-related emails and, where you have opted in, SMS messages; you can opt out of non-essential messages at any time.

CoachLive is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If a client is a minor in a jurisdiction that permits it, a parent or legal guardian must provide consent and supervise use. If you believe a child has provided us information without appropriate consent, contact us and we will take steps to delete it.

We may process and store information in countries other than the one in which you live. Where we transfer information across borders, we take steps to ensure it receives an appropriate level of protection consistent with applicable law.

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date and, where appropriate, provide additional notice in the app. Your continued use of the Service after an update means you accept the revised policy.

If you have questions about this Privacy Policy or how we handle your information, contact us at:

• Email: privacy@coachlive.app
• Support: CoachLive Support
• Operated by [Company legal entity], [address / jurisdiction]